1. Introduction
Welcome to Pet Love.
Your privacy and trust mean the world to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
If you do not agree, please discontinue using our site.
2. Information We Collect
To provide a smooth and secure shopping experience, we may collect the following information:
- Personal Details: such as your name, email address, billing and shipping address, and phone number.
- Payment Information: credit or debit card details (processed securely via trusted payment providers — we never store your card data).
- Order Details: information about your purchases, order history, and any customer support interactions.
- Device Data: such as your IP address, browser type, operating system, and browsing activity on our website.
- Cookies & Tracking: used to improve your experience, personalise content, and analyse site performance.
3. How We Use Your Information
We use your personal data to:
- Process and deliver your orders efficiently.
- Communicate with you about your purchases, deliveries, or support requests.
- Enhance our website, services, and customer experience.
- Send you product updates and promotions — only if you have chosen to receive them.
4. Legal Basis for Processing (GDPR)
Under the UK and EU General Data Protection Regulation (GDPR), we process your data under these lawful bases:
- Contractual necessity: to fulfil your purchase or provide requested services.
- Legitimate interest: to operate, improve, and protect our business.
- Consent: when you opt in to marketing or newsletters.
- Legal obligation: to comply with accounting, tax, or legal requirements.
5. How We Protect Your Information
At Pet Love, security is part of our care. We take steps to keep your data safe, including:
- SSL encryption across our website.
- Restricted data access for authorised team members only.
- Secure storage and regular monitoring for vulnerabilities.
- Fraud prevention and compliance with legal standards.
Your trust is central to everything we do.
6. Sharing Your Information
We only share your data with third-party partners who help us run our business smoothly, such as:
- Payment processors (e.g. Stripe).
- Courier and delivery companies.
- Email marketing platforms (for newsletters or updates).
These partners receive only the information necessary to perform their services and are contractually bound to keep it confidential.
We never sell or trade your data to third parties.
7. Cookies
Our website uses cookies to personalise your browsing experience.
Cookies help us analyse site traffic, remember your preferences, and enhance your shopping journey.
You can disable cookies in your browser settings, though doing so may affect some website functions.
8. Your Rights
Under data protection laws, you have the right to:
- Access and receive a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for marketing at any time.
- Object to or restrict data processing in certain cases.
- Lodge a complaint with your local data protection authority.
To exercise these rights, contact us at store@petlove.ie
9. Data Retention
We retain your information only as long as necessary to fulfil the purposes described in this policy or as required by law.
Once no longer needed, your data is securely deleted or anonymised.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect new practices or legal requirements.
Any updates will be posted on this page, and the revision date will always be clearly indicated.
Last updated: October 2025
11. Contact Us
If you have questions about how we handle your data or need assistance regarding your privacy, please reach out: