FAQ
Love and care, always by your side.
We know that when it comes to your pet, every detail matters.
Here you’ll find all the essential information — from delivery to product care, thoughtfully designed to make your Pet Love experience simple, clear, and worry-free.
Our FAQ section was created to guide you with care, helping you find the answers you need so you can focus on what truly matters: sharing love and happy moments with your pet.
Need help?
Frequently Asked Questions
Yes, Pet Love is trustworthy! With humanized service, doubts are answered objectively through our service channels. Any problem is treated as a priority, so that it is resolved as quickly and in the best way possible.
Buying with us is simple, fast and super safe! All information is coded (encrypted), stored securely and respects your privacy.
Rest assured: your data will be safe with us!
We accept all major cards. Remembering that our payment gateway is completely secure.
Our standard, completely free delivery time is 7 to 16 business days. Remembering that weekends and holidays are not counted as working days!
We also offer Express Shipping with delivery up to 3 days faster than Standard Delivery.
As soon as payment is confirmed, your product begins to be packaged and separated. The deadline for dispatching products is 1 to 3 business days. And it is from dispatch that your delivery period begins to count.
Yes, this is completely normal. Some of our products are sent from different suppliers, so it may happen that you receive one product and the other product you receive later. But don't worry! All orders will reach you.
We accept returns within 14 days of delivery, provided that the item is unused, in its original condition, and accompanied by all packaging.
For detailed instructions, please visit our Returns Policy page.
Once your order has been shipped, you’ll receive a confirmation email containing your tracking number and link. You can follow your parcel’s journey at any time.
Our support works from Mon to Sat. from 9am to 5pm. You can contact us via WhatsApp +353 083 091 3100 (messages only) or by email store@petlove.ie
At Pet Love, we believe caring for pets means more than offering products — it’s about love, comfort, and connection.
Every detail is designed with heart, so you and your pet can share more joyful moments together.
Have you any question? We're ready to help.